Career Pathways

Master the Frontline. Lead the Process. Expand Your Impact.

Level 1 - Patient Care Coordinator (Entry Level)

Primary Responsibilities:

• Patient check-in and check-out
• Scheduling accuracy and coordination
• Insurance verification basics
• Professional phone etiquette and customer service

Core Development:

Reliability, service mindset and foundational operational skills.

Level 2 - Patient Care Coordinator

Expanded Responsibilities:

• Supervises and supports Level 1 PCCs
• Assists with KPI tracking (visits, cancellations, collections, conversion rates)
• Supports front-desk workflow optimization
• Helps train and onboard new team members

Core Development:

Process awareness, accountability and early leadership skills.

Level 3 - Lead Patient Care Coordinator

Leadership Responsibilities:

• Supervises entire front desk operations
• Ensures KPI targets and performance metrics are met
• Troubleshoots scheduling insurance and workflow issues
• Coordinates closely with Clinical Director and leadership team
• Maintains culture, service standards and team accountability

Core Development:

Operational leadership and performance management.

Advancement Pathways After Level 3

Upon demonstrating leadership excellence, Level 3 PCCs may progress into Level 1 roles within the following departments:

Administrator (Level 1 Administrator)

Operational systems, compliance and internal coordination

Marketing (Level 1 Marketing Coordinator)

Community outreach, referral development and lead generation support

Billing (Level 1 Billing Specialist)

Insurance processing, claims management and collections

Human Resources (Level 1 HR Coordinator)

Recruitment support, onboarding and team development assistance

This pathway reflects growth from frontline excellence to operational leadership and expanded organizational impact.